Reminder: Support For Some BEIMS Products Ending Next Week

We announced in September that support will cease on certain, out-of-date product versions on the 01/12/2014. Don't forget that updates to these products will remain available. 

Remember, it's not the entire product that support has ceased for, but only the specific version numbers of certain products listed. Please contact BEIMS Support on support@beims.com or +61 3 9672 6161 

To upgrade, simply visit the BEIMS Client Portal and download the installation instructions and software under ‘My Software’. 

DOCUMENTS:

How To Check Version Numbers Of Different BEIMS Modules (.pdf file)

BEIMS Products Not Under Support As Of 01/12/2014 (.pdf file)

FAQs

Why are these modules not being supported anymore and what does this mean?

We’ve identified in the list above, versions of the software that we feel are no longer up-to-date with current versions and functionality. This means that technical assistance will stop for these versions of products, but all latest versions and installation instructions are still available from the BEIMS Client Portal, under ‘My Software’.

What if I am using a version listed above, will my software continue to work?

Yes it will, however, to get the best out of the software and your Annual Maintenance & Support payments, we strongly recommend that you upgrade.

What happens if I find an issue or report a problem with this software?

BEIMS Support will advise you to upgrade as the first step in the troubleshooting process.

How do I know what version I am running?

Please find attached a document that answers that question for each type of BEIMS modules.

If you require any further assistance, please do not hesitate to contact BEIMS Support on +61 3 9672 6161. Thanks.